Crash Replacement
Go down and damage your kit, and Grimpeur and Directeur members can ask us to replace it. Those are the top two of the five tiers in The Club.
It is not insurance and we do not pretend it is. It is something we do for members who have earned it, inside limits we are upfront about.
How it works
Who can use it?
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Grimpeur and Directeur members. The fourth and fifth of the five tiers. You hit Grimpeur at 15,000 tier points, roughly 15,000 kr. of orders. Your account shows where you are.
What is covered?
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Crash damage to kit you bought in the last 12 months. Not ordinary wear, not a washing mistake, not anything lost rather than damaged. If you are not sure, send it in and let us look. We would rather see it than have you guess.
How do I claim?
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Open The Club in your account, find Crash replacement, pick the item, tell us what happened, add a photo. It comes to us to look at.
How long, how often?
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12 months from when you bought the item. One claim per item a year, and no more than three crash replacements a year in total.
What happens next?
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Your account shows where the claim is. If we cannot approve it, you see why, in plain words.
Is this the guarantee?
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No. A crash is never a manufacturing fault, so it is not a guarantee claim. The Returns page covers the two-year guarantee. Crash replacement exists precisely because crash damage sits outside it.
The full detail and the claim form are in The Club, in your account. Anything else, get in touch.